Account
Plans and usage
You pay for the people you email, not the contacts you store.
You pay for the people you email, not for the contacts you store.
Someone counts once a month when they get at least one email from you — Campaign, Journey or transactional. That is the whole rule. You can check it against the send logs of your own email provider at any time.
What counts
A person counts once per calendar month when they receive at least one email from you: a Campaign, a Journey email or a transactional email such as a password reset. More emails to the same person in that month add nothing.
What is always free
- Storing contacts and their history, no matter how many.
- More emails to someone already counted this month.
- Waiting in a Journey (a delay step, a branch, a wait for an event).
- Holdouts and control groups: they are deliberately not emailed.
- Failed or suppressed sends: nobody received them.
- Everything in sandbox mode.
- Profile updates, product events, analysis, saved audiences and Audryo AI.
Examples
| Situation | Counts in that month |
|---|---|
| You store 80,000 contacts and email nobody | 0 |
| A campaign on August 2 goes to 4,000 people | 4,000 in August |
| The same 4,000 get a second campaign on August 20 | still 4,000 |
| 300 new signups enter a welcome Journey and get the first email | +300 |
| 1,000 people wait 60 days in a Journey without an email | 0 |
| 10% of a Journey is held out for measurement | 0 for the holdout |
| 2,000 password resets, 1,500 of them to people already counted | +500 |
The count covers every project in your workspace and starts again on the 1st of each month.
Before you send
When you send a campaign, Audryo shows what it does to your count before anything goes out:
Up to 4,200 people get this email. Already counted this month: 3,100 (no extra cost) Added to your count: +1,100 Reached people this month: 7,800 → 8,900 of 10,000
Settings → Plans shows this month's count, split into Campaigns, Journeys and transactional email, and last month's count for comparison.
When your price changes
You always pay the plan you chose. The count only tells you whether that plan still fits.
- Emails never stop. Campaigns, Journeys and transactional email keep sending if you go above your plan.
- One month above your plan changes nothing. Launches, imports and seasonal peaks happen.
- Two months in a row above your plan: the next plan applies from the next billing period. We email the workspace owner at least 7 days before.
- Never retroactive, never mid-month. You never receive a bill for a month that has already passed.
- Downgrading is up to you. Switch to a smaller plan at any time; it takes effect from the next billing period. We never downgrade you automatically, so your bill does not move back and forth.
Audryo tells you at 80% and again at 100% of your plan.
Plans
Every plan includes the whole platform, unlimited stored contacts, unlimited sends through your own email provider and Audryo AI. The only difference between plans is how many people you reach per month. On Free (500 reached people a month), Journey and Campaign emails carry a small Powered by Audryo mark.
Public beta
During public beta the platform is free for up to 25,000 reached people a month, with Audryo AI included. Send product questions and beta feedback to support@audryo.com. Company, privacy and legal requests go to hello@audryo.com.