Consent & suppressions

Audryo fails closed on delivery: marketing and newsletter emails only go out to people with a recorded consent grant, and every send — regardless of type — respects bounces, complaints, and any manual suppression.

Recording consent

Open a contact's profile (Data → Contacts, then click one) and go to the Consent tab. Click Record consent, choose the purpose (marketing, newsletter, product updates), whether you're granting or revoking it, and a short note on where the consent came from (a signup form, an imported list, a support conversation). This becomes a permanent, timestamped entry — consent is never just a checkbox that can be silently overwritten.

If that contact was stuck blocked on an active journey because they were missing consent, recording a grant picks them back up automatically — you never need to manually re-add them.

Double opt-in

If your project requires double opt-in (Settings → Email delivery), a new marketing signup doesn't count as consented until the recipient clicks the confirmation link Audryo emails them. Until then they show as pending, not marketable — no marketing email goes out to them in that window.

Suppressions

A suppression permanently blocks one address from receiving mail — created automatically when your provider reports a bounce or complaint (once the provider webhook is connected, see Connect your ESP), or manually for a specific case: a legal request, a support escalation, a known-bad address.

Manage them under Settings → Email delivery.

Blocklist

For standing policy rather than a one-off case — "never email anyone at this competitor's domain," for example — use the blocklist instead. It accepts exact addresses or a whole domain with a wildcard (*@domain.com), and applies at both sync and send time.

Use suppressions for individual delivery holds with a reason attached; use the blocklist for a rule you want to apply going forward regardless of who the contact turns out to be.

Erasing a contact

Erasure permanently removes a contact's personal data and keeps only an anonymous record so they're never re-contacted by accident. It's irreversible and logged — think of it as a deliberate, occasional action, not a routine cleanup step.

Preference center and mailing lists

Contacts can manage topic subscriptions when you use mailing lists and a preference link in the footer. Lists are not audiences: a list is opt-in to a topic; an audience is a live query. Unsubscribe from marketing still writes the consent ledger and suppressions as required by the communication class.

getPreferences / updatePreferences back the public preference page. Keep the footer link Audryo injects — do not replace it with a mailto.

Double opt-in email

When DOI is on, Audryo sends a confirmation message. Prepare that document with prepareDoubleOptInEmail / the Email delivery settings so the copy matches your brand. Until the recipient confirms they stay pending, not marketable.

Related

• Deliverability
• Journeys — why someone might show as blocked
• Connect your ESP
• Contact properties
• Team and audit